Frequently Asked Questions
What products do you offer at BettrUp?
We provide dietary supplements designed for Energy, Focus, Sleep, and Detox. Our range includes BettrUp Energy, BettrUp Multi, BettrUp Focus, BettrUp Focus Gummies, BettrUp Sleep, BettrUp Sleep Gummies, BettrUp Detox, and BettrUp Hangover. Explore our products for more details.
Do you offer customer support?
Yes we offer 24/7 customer support, you can contact us at info@bettrup.com or call our number +1 (307) 381-6878
How long does it take to process and ship my order?
Order fulfillment typically takes 2-5 business days, with a longer processing time for large orders (3-10 business days). Shipping starts after the fulfillment process is complete, which usually takes between 1-4 days. For full details, visit our shipping policy.
What shipping options are available?
We offer:
- Standard Delivery: 4-5 days, free.
- Priority Delivery: 2-4 days, $1.99.
- Express Delivery: 1-2 days, $2.99.
Choose the option that best suits your needs. More details are in our shipping policy.
Do you offer international shipping?
Currently, we only ship within the United States. We are working towards offering shipping to Canada and will update you as soon as this is available.
What payment methods do you accept?
We accept all major debit and credit cards through Stripe.
What is your return or exchange policy?
We offer exchanges for damaged or incorrect products. Contact us, and we will provide a full refund or replacement. For more information, view our refund policy.
How can I track my order?
You can track your order to check its status anytime.
Can I contact you if I have questions about my order?
Yes, you can reach us at info@bettrup.com for any questions or concerns.
What should I do if my product arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at info@bettrup.com. We’ll resolve the issue promptly.
Do you offer gift cards?
Gift cards are available during the holiday season for newsletter subscribers. Stay tuned to our newsletter for details.
Are there any care instructions for your products?
Detailed care instructions are available on each product page. Visit our product pages for more information.
Do you offer personalized or custom products?
At this time, we do not offer personalized or custom products.
Is there a physical store location?
Currently, BettrUp is online only. We plan to open a physical store in the future and will keep you updated on our website.
What is your privacy policy?
You can review our privacy practices by visiting our privacy policy.